iDter’s service includes two advanced options that are provided by default. Please contact the administrator to be set up with these services.
Video Verified Alerts (VVA)
A live monitoring team watches the Niō views during contractually scheduled hours. The team distinguishes genuine intrusions from expected presence (such as by the cleaning crew or delivery services), and immediately sends a VVA. All authorized users (i.e. any user who can view the camera) will receive a notification on their mobile device. If they tap on this notification, their app will open, and automatically take them to the live view of the Niō which detected the intrusion. If the intrusion proved to be transient, that is, the intruder left faster than the team could react, a recording of the event will be completed, and the VVA alert that is sent will take the users to the recording. By default, you will only receive such notifications when they have been video verified.
911 Dispatch (Video Verified Alarms)
iDter also offers the option of dispatching 911 services. These include video as well, and integrate with UL certified dispatching systems. The security agency providing the service for a particular Niō can sign up, and provide detailed instructions on when such a dispatch would be required for the particular company. An example of the criteria that are used for 911 dispatch follow.
The company can opt instead to receive a phone call from iDter in such situations, but we strongly recommend using the service. The geographical coordinates of the Niō (automatically captured during its site installation) are sent to the dispatching services, allowing for a prompt response. The dispatching service confirms the dispatch and informs the authorizing entity (typically the company owner) by phone or text.
Criteria for Dispatch
911 (Video Verified Alarm)
Video Verified Alert